Who is responsible for technical questions and service support?
The Sellinet's network is deployed by Sellinet's technical team. The network and other equipment connected with the network is owed by Sellinet. The company is responsible for the correct function and work of the net. Our clients has to cooperate to our technical team for solving problems fast.

How much will I pay?
The amount of your monthly fee is depending on your monthly subscription plan.Click here to choose an Internet subscription plan

When should I pay for the next month?
Your month fee should be prepaid from 20 th till last day of each precede month in one of our offices (here are the addresses of our offices)

Can I expect some technical support from Sellinet for my computer or local network?
As an Internet provider Sellinet has responsibilities only for the network up to client's home or office. Even though we could provide technical support. This service is paid according Sellinet's price list.

Which districts you have covered so far?
At the moment we provide internet in Iztok, Izgrev and Lozenetz.

Is there any installation fee?
No

What kind of IP I will have?
You will have real and static IP. For example you will be able to configure your own web server or your own web page (site) on your computer, which could be seen from all over the world.

What kind of antivirus program should I install on my PC?
There are a lot of good antivirus programs, but we could recommend you “Kaspersky”

In what time the technicians will arrive?
Our technicians will arrive in suitable for you time, arranged in our office by you.

Is there a possibility not to have cables in my apartment?
The only way not to have cables in your apartment is to have “wireless” internet.

Is there a fee less than 30BGN?
No, our services are high qualified and even when you pay the cheapest subscription plan you will have hign qualified and world standard services.

Is it possible to use internet only a few hours a day?
Yes, it is. You could pay 50% off your fee and use internet only 12 hours a day. You may define the specific hours you'll use Internet.

Is the amount of monthly traffic limited?
No, there is no limit

Do I owe some forfeits if I cancel the contract?
No, you owe nothing. If you have generate some traffic you should paid for it.

Do I owe you a warning if I want to cancel the contract?
Yes, you owe us a month warning.

Can I change my month fee?
Yes, you could change your subscription plan at any time. But the change will be made at the beginning of the next month.

Can I stop my internet in the summer?
Yes, you could

If I pay in advance is there any discount?
Yes, if you pay in advance for 6 month you'll have 5% discount, if you paid in advance for a year you'll have 10% discount.

If I bring to you a new client what discount will I have?
You will have a 5% discount on your regular monthly plan price.

If I have any problems using internet what shall I do?
Immediately call to our emergency team on 02/439-11-11

What e-mail I will have?
Our clients have e-mails of the type: name@sellinet.net

What kind of programs can I use to check my e-mail?
You could use almost all popular e-mail client's programs like Microsoft Outlook Express or Eudora

What are the addresses of your POP3 and SMTP servers?
Pop3.sellinet.net
Smtp.sellinet.net

What should I know for checking my e-mail using e-mail clients programs?
For checking your mail by Microsoft Outlook Express or Eudora you should know your full e-mail address ( name@sellinet.net ), your password and addresses of the POP3 and SMTP servers.

How can I check my e-mail when I am not at home/office?
You can check your e-mail from all over the world using Internet browser on http://www.sellinet.net/webmail_en.php

How can I change my e-mail password?
You can change your e-mail password using Sellinet's web based mail client. To access your mail click here. If you have problems trying to change your password, call our team on 02/439-11-11

Do you have time synchronization servers?
Yes we do. Their addresses are:
time.sellinet.net
time1.sellinet.net

How can I share a file with someone?
By using Direct Connect for example.

What time approximately will it take to download a 701 MB file, with the different monthly plans?

Economic: 2 minutes
Professional: 1 minute and 39 seconds
Business : 1 minute and 23 seconds

What are the DNS addresses that I have to set for my internet connection?
Your computer will obtain them automatically, while connecting to our servers, but if for some reason you need to set them manually, here they are:

Primary DNS (DNS1): 82.199.192.4
Secondary DNS (DNS2): 82.199.192.2

I wish my domain name to be hosted on your servers. What are the DNS addresses I need to set?

Първичен DNS (DNS1): solar.bglan.biz
Вторичен DNS (DNS2): earth.bglan.biz

Do I need to have an Ethernet Card in order to be able to use your services.
The Ethernet Card is a must. If you still don('t have one, you can buy such card in any store for computer peripherals and accessories, or at our offices.

May I use your services through some hardware router, a wireless router etc, etc..?
Yes, of course. But if you haven't bought it yet, please call our support center for consultation.

What operational systems must I have to be able to use your services.?
You may install and use any operational system.

May I play online games while using your services?
We provide you with a high-qulity, reliable and high-speed internet connection, which allows you to play on any online server you decide.

If I use your host services, can I be able to change my site?
We offer you FTP access to your website. We will give you a username and password.If you have forgotten your password call our team on 02/439-11-11

Can I access other my e-mails, using Sellinet's internet?
Yes, you can. Sellinet provides full Internet access. You could check your mail.bg, abv.bg, yahoo.com or hotmail.com accounts or any other e-mail address you want to.

May I pay my bills through ePay.BG?
Yes, you can. All you need is your client number, which you can get by calling 02/439-11-11

May I pay my bills through ATM?
Of course. You need to know your client number and the Sellinet code also known as the merchant number which is 51001. You can gain more information at http://help.sellinet.net/bpay.html or by calling 02/439-11-11

My internet speed has fallen dramatically. May a virus be the reason for this?
Yes it is very possible. A large number of adware programs, trojans and worms are also capable of generating enormous amounts of traffic. Install and run some , and if this doesn't help you may call our support center at 02/439-11-11.

Will your service allow me to download audio and video files?
Yes. Definitely. You may download all kinds of files, not only video and audio files.

Where I can see Sellinet`s Bank Accounts?
You can see them on internet address: http://help.sellinet.net

What is the meaning of guaranteed minimum bandwidth?
You can get additional bandwidth, when it is available.

I host my DNS elsewhere, what MX records should I add?
Our MX records is relay1.sellinet.net

How can I test my speed to Sellinet?
You can test your speed to Sellinet by clicking here. After that you will see your downloading speed.

What is the internet address of Sellinet's Looking-Glass?
http://sellinet.net/look

How can I test my international speed?
You can test your speed by downloading some of those files: linux-2.6.0.tar.bz2 - Germany, linux-2.6.0.tar.bz2 - France, linux-2.6.0.tar.bz2 - Austria, linux-2.6.0.tar.bz2 - North America

Can I use secure POP3?
Yes of course. Here are the parameters you need:
1. (POP3/SSL) server address: pop.sellinet.net
2. (POP3/SSL) port: 995

What is included in basic TV package?
In the moment you can get more information regarding this question only by calling us on 02/439-11-11

What is Dark fiber?
In the moment you can get more information regarding this question only by calling us on 02/439-11-11 or by clicking here

Can I rent Dark fiber from Sellinet?
Yes, of course. Sellinet have Point of Presence (POP) almost everywhere in Sofia.

Can I pay my bill by SMS?
Yes, of course. In the moment you can get more information regarding this question only by calling us on 02/439-11-11.

What is delay or latency in computer networks?
You can find the answer on this question at the following internet address: http://help.sellinet.net/latency.html.

Can I pay my bill at Easypay offices?
Sure! The only thing you will need is your customer number. In order to see the full list of all available Easypay offices, please check the following internet address: http://www.easypay.bg.